Effective Date: August 14, 2025
Website: balivepro.com
1. Purchases Through Amazon
All purchases of B Alive Pro products are processed through Amazon.com. As such, all returns,
refunds, and exchanges are handled according to Amazon’s Return and Refund Policy, which you can
view here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
2. Return Timeframe
- Most items sold on Amazon are eligible for return within 30 days of delivery.
- Certain products may have different return windows as specified on the Amazon product listing.
- Products must be returned in their original condition and packaging.
3. How to Initiate a Return
1) Log in to your Amazon account.
2) Go to Your Orders.
3) Select the order containing your B Alive Pro product.
4) Choose Return or Replace Items and follow the on-screen instructions.
4. Refunds
Refunds are issued directly by Amazon to your original payment method. Refund timing may vary
depending on your bank or card issuer.
5. Damaged or Defective Products
If you receive a damaged or defective product: contact Amazon through your order page to request a
replacement or refund. You may also email us at info@balivepro.com with details and photos; we’ll
assist in coordinating with Amazon to resolve the issue quickly.
6. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or legal restrictions. Any such exceptions
will be noted on the Amazon product listing.
7. Contact Us
For questions or help with your return, please email us at info@balivepro.com.
